BPM Centre of Excellence – Strategic & Tactical Value Explained

Foreword: Having recently completed the design and implementation of an operational BPM Competency Centre for a Global Insurance company, I thought I would share a bit of my recent experience on the subject. The Competency Centre initiative formed part of the extremely ambitious IT and Business Transformation programme that is fundamental in redefining the organisation and laying the foundation for its expansion strategy across Europe.

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Over the decades, the search for IT and/or Business ‘Excellence’ has led to a concept that is often misunderstood and can be very amorphous in definition and execution – Business/IT Transformation.

A term also commonly used in the same context is that of a Centre of Excellence or ‘CoE’ aka ‘Competency Centre.’  In this post, I will not attempt to redefine either, but rather explain a bit more about how the various constituent parts of a CoE can support Transformation projects and more specifically Business Process Management (BPM) initiatives.

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The purpose of a CoE is to act as a nucleus for promoting and managing the collaboration of people, processes and technologies around key organisational objectives by ensuring the application of best practices, education and training, support services and technology awareness.

In most organisations, this is an extremely complex challenge, especially if the level of organisational maturity is low and their existing operational model is disjointed. That said, more mature and integrated organisations find the exigency and necessary focus for adopting a CoE a challenge.

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BPM in the Cloud – What’s it all about?

Business Process Management is becoming more common place and has become accepted as a business imperative by most organisations. The adoption of Cloud based solutions that provide integrated process SaaS offerings is however still not as widely accepted but is finding traction.

A recent event from Cordys explains “How Cloud Computing Will Change Business Process Management” in which George Barlow, the CEO of Cloud Harbor, Inc. a Cloud computing software and services company presents a view of how:

…the  increasing relevance of Cloud computing, using BPM systems will be offered in a Software-as-a-Service (SaaS) model and be delivered in on-premise service appliances behind the firewall.

… it explores these topics and provide a glimpse into these significant new business technologies to be delivered “in the Cloud”.

It is obviously a vendor and service provider view of the business and technological value proposition but in my opinion, the webinar (with audio option) is one of the better introductions to ‘BPM in the Cloud’ and is also supported by various analyst market forecasts.

Check out the webinar  here (requires short registration) or alternatively, the slides from the presentation are below for those who are ‘time challenged’   :)

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