BPM Centre of Excellence – Strategic & Tactical Value Explained

Foreword: Having recently completed the design and implementation of an operational BPM Competency Centre for a Global Insurance company, I thought I would share a bit of my recent experience on the subject. The Competency Centre initiative formed part of the extremely ambitious IT and Business Transformation programme that is fundamental in redefining the organisation and laying the foundation for its expansion strategy across Europe.

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Over the decades, the search for IT and/or Business ‘Excellence’ has led to a concept that is often misunderstood and can be very amorphous in definition and execution – Business/IT Transformation.

A term also commonly used in the same context is that of a Centre of Excellence or ‘CoE’ aka ‘Competency Centre.’  In this post, I will not attempt to redefine either, but rather explain a bit more about how the various constituent parts of a CoE can support Transformation projects and more specifically Business Process Management (BPM) initiatives.

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The purpose of a CoE is to act as a nucleus for promoting and managing the collaboration of people, processes and technologies around key organisational objectives by ensuring the application of best practices, education and training, support services and technology awareness.

In most organisations, this is an extremely complex challenge, especially if the level of organisational maturity is low and their existing operational model is disjointed. That said, more mature and integrated organisations find the exigency and necessary focus for adopting a CoE a challenge.

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BPM in the Cloud – What’s it all about?

Business Process Management is becoming more common place and has become accepted as a business imperative by most organisations. The adoption of Cloud based solutions that provide integrated process SaaS offerings is however still not as widely accepted but is finding traction.

A recent event from Cordys explains “How Cloud Computing Will Change Business Process Management” in which George Barlow, the CEO of Cloud Harbor, Inc. a Cloud computing software and services company presents a view of how:

…the  increasing relevance of Cloud computing, using BPM systems will be offered in a Software-as-a-Service (SaaS) model and be delivered in on-premise service appliances behind the firewall.

… it explores these topics and provide a glimpse into these significant new business technologies to be delivered “in the Cloud”.

It is obviously a vendor and service provider view of the business and technological value proposition but in my opinion, the webinar (with audio option) is one of the better introductions to ‘BPM in the Cloud’ and is also supported by various analyst market forecasts.

Check out the webinar  here (requires short registration) or alternatively, the slides from the presentation are below for those who are ‘time challenged’   :)

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IBM BlueWorks – Value Proposition & Overview

Since the news broke earlier in the year, there has been much discussion regarding what IBM BlueWorks is and what its value proposition is comparison to WebSphere. As can be expected, there has also been some confusion.

In the light of the Lombadi Software acquisition, I thought this brief overview would be useful for the uninitiated. More information can be found at the IBM Blueworks Community site and for an overview of Lombardi refer to this post.

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Process Management and Business Rules – Quick Start Presentation

Another primer/tutorial presentation on how Business Process and Business Rules are used in combination.

It is from  Michael zur Muehlen,  an Assistant Professor of Information Systems at Stevens Institute of Technology who has developed a few of these over the past couple of years. I am posting them mainly for those who are new to be BPM and are not familiar with the concepts.

As further reading have a look at:

 

This post is licenced under a Creative Commons Licence.
Presentation contents Copyright of the Michael zur Muehlen

How to Become a Customer Driven Organisation

I recently wrote a post on a survey about the state of Customer Experiences in the Banking industry. It identified a high proportion of customer  dissatisfaction with regards their overall banking experiences.

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Harvard Business Publishing posted an article that I found very interesting in relation to how a business can improve its customer experiences. It is based on the following premise: Continue reading

The Benefits of BPM when Going Green

I have posted on this subject before and thought it would be good to revisit the subject as it is very topical and important.

“Going Green” in the context of IT seems to be very focussed on how businesses can reduce their operational costs WRT their physical infrastructure e.g. datacentres, server consolidation/reduction, virtualisation, cooling and power consumption improvements etc. 

green-business-11-greenest-corporations-portfolio An aspect that is recognised as being able to contribute to cutting costs (in support of Going Green) is the optimisation of the business working practices.

This however is not always clearly understood and as readily quantifiable as the more accepted case for physical infrastructure changes.

 In a recent article published on eWeek a case study from Tetra (a global Aquarium and fish food manufacturer) is used to explore how after adopting BPM, the streamlined process allowed its engineers, scientists and other knowledge workers across the globe to collaborate about changes to their product line online. This reduced the travel, paper consumption and also allowed them to realize their enviornmental benefits.  Continue reading