New IT Capability Maturity Framework (IT-CMF) – Assessment Tool Released June 12, 2009
Posted by Ian Louw in Analysis & Research, Enterprise Architecture, IT Strategy, Resources.Tags: Business Performance Management, Capability Maturity Model, EA, Frameworks, IT Governance, IT Strategy, IT-CMF, Operational Cost Reduction, Risk Management, Standards
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The Innovation Value Institute (IVI) at the National University of Ireland (NUI) has launched the IT Capability Maturity Framework (IT-CMF).
It is said to provide a concise management roadmap to optimize business value derived from IT investments. This framework is postioned as a tool that can be used to deliver greater business value from IT while reducing the complexity of IT choices for CIOs.
According to IVI, the IT-CMF provides a management roadmap to optimize business value derived from IT investments. IT-CMF provides an integrated roadmap that:
- Leverages the power of existing best practices
- Open Innovation: is being developed by a diverse consortium of academic and business leaders
- Is being tested in the real world at every stage of development
- An actionable approach that helps IT design, deliver and manage for business value
A Guide to Beating the IT Recession Blues April 25, 2009
Posted by Ian Louw in Analysis & Research, BPM ROI, Business Strategy, Enterprise Architecture, IT Strategy.Tags: Business Performance Management, Business Strategy, Enterprise Architecture, IT Governance, Operational Cost Reduction, Reducing Risk, Risk Management
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IT spending is often an issue for any organisation, but especially in harsh economic times it is even more important to see what benefit IT brings to the business. This report looks at the degree to which UK organisations understand what IT is doing for their business, and in particular how some companies measure this and benefit from it.
This guide from Quocirca is essential reading for organisations wanting to outpace their peers during tough times.
Summary
Companies have to remain competitive, but the recent years of prosperity have made this less of a driving need in many industries. Most organisations think they can outperform their rivals, and many believe that their approach to IT can play a significant part in this.
How to Become a Customer Driven Organisation February 23, 2009
Posted by Ian Louw in BPM Articles, Business Strategy, CRM, Collaboration, IT Strategy, Process Automation ROI, Random BPM & Related Thoughts.Tags: Business Performance Management, Process Performance Management, ROI, Business Strategy, Improving Customer Experiences
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I recently wrote a post on a survey about the state of Customer Experiences in the Banking industry. It identified a high proportion of customer dissatisfaction with regards their overall banking experiences.
Harvard Business Publishing posted an article that I found very interesting in relation to how a business can improve its customer experiences. It is based on the following premise: (more…)
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