For those of you interested in understanding and adopting Frameworks as part of organisational transformation, this will be of interest.
Both ITIL and eTOM have become more than industry specific reference frameworks. ITIL has been widely adopted across may industries. eTOM has its roots in the Telecommunications industry but is quickly evolving into a more generic reference model that can be selectively be applied to other industries.
I have to state at the outset that this is not a “plug” for the associated TaskMap product and I have no experience of using it. That said, here are some links to ITIL and eTOM sample templates and online process maps.
This presentation explains the synergies and gaps that exist between eTOM and ITIL.
- TM Forum eTOM Framework Overview – Clickable Map
- TM Forum – Example Flows
- View online Assurance sample maps
- Download Visio samples – eTOM (Enhanced Telecom Operations Map)
Feel free to let me know of any others that can be shared.