Being Human – A Natural Inhibitor to BPM Adoption?

In a recent post Zip-top bags, monkeys, and BPM  by Jonas Ekström he shares his personal experiences and challenges in BPM. In the post he goes on to mention a presentation he attended in which the presenter used an analogy about monkeys and behavioural conditioning, similar to the research done on dogs by Ivan Pavlov  in the 1890’s.f_teamwork

This started me thinking about how external conditions can influence situations and condition people (or dogs in Pavlovs case) without them even realising it.

Taking this a step further it made me also consider how important people as individuals and as a collective are to any business when being innovative, taking risks, making decisons and following through. My analysis is by no means scientific and just aims to document my brief exploration of the subject and its related challenges.

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OMG Certification for BPM – OCEB

Not sure if anybody has noticed the BPM certification programme that the OMG is developing and made mention of earlier in the year?

It is currently in Beta testing and according to the The OMG-Certified Expert in BPM (OCEB) Beta programme website it should be rolled out toward the end of 2008.

The OCEB™ program – OMG-Certified Expert in BPM – will consist of five examinations, granting five Certifications. Above the single Fundamental level, the program splits into two tracks – one Business-oriented , the other Technically oriented.

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Performance Metrics and KPIs – A Back Catalogue

I have been doing some work recently defining a performance measurement framework and during my cyber travels came across a site that catalogues a wide range of KPIs. Thought it may be useful for others who are looking for some specific descriptions of KPIs.

KPI and Performance Management

The KPI Library describes themselves as follows:

The free Key Performance Indicator (KPI) Library is a community of business professionals that provides a catalogue of KPIs for identifying & prioritizing the KPIs that really matter for your organization’s success. Login or register for access.

A link can also be found on my Resource page. I would be interested to hear how useful it is.

Enjoy!

Information Overload! – Making a case for Dynamic BPM

Foreword: Have you ever had one of those days where you have been out of the office and returned to an email inbox that is creaking at the seams? I am probably lucky in that I can manage my inbox proactively by using my PDA. Some would argue I have sold my soul to the ‘always-on’  personal time vampire, but that is tale for another day…..

In a world where email is commonly accepted as the primary electronic corporate communication mechanism, employees often find themselves having to filter through huge amounts of irrelevant emails to find those that are really intended for them. Assimilating the various pieces of information we deal with every day, prioritising the results and making decisions as to which to action, is a natural and logical process, one that we all do as a matter of course.
A problem however arises when the occurrence of these pieces of structured and unstructured information exceeds a threshold that is not always manageable by the individual. The resulting information overload can create an unintentional human bottleneck that may impede the normal workings of the organisation. On an individual basis this may seem like a manageable a problem but, consider multiplying this scenario by 50% of employees in an organisation on any given working day of the week.

This problem is validated by research from The Radicati Group into Information Overload and Corporate Email.

“In 2006, the average corporate e-mail user received 126 e-mail messages per day, an increase of 55% since 2003.

If users spend an average of one minute to read and respond to each message, this flood of e-mail traffic will consume more than a quarter of the typical eight hour work day – with no guarantee that users actually read the messages that are most important.

Additionally, if e-mail traffic continues to increase at this rate, the average corporate e-mail user will spend 41% of the workday managing e-mail messages in 2009.”

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Green BPM, How well understood is the ROI?

I came across an article in which the author raised some interesting points about how process automation can contribute to ‘Green IT’ initiatives.

The author suggests that Goverments should mandate the use of workflow for these initiatives and identifies these potential benefits:

  • Reduced paper use
  • Collaborating and efficiency gains (by improving processes)
  • Carbon footprint reduction

I agree that there is great potential in automation for these type of initiatives but as a pragmatist I would suggest that organisations do not always fully understand how and when to address automation and the the Green IT agenda to ensure quantifiable business benefits.

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