New IT Capability Maturity Framework (IT-CMF) – Assessment Tool Released

The Innovation Value Institute (IVI) at the National University of Ireland (NUI) has launched the IT Capability Maturity Framework (IT-CMF)

industrial_frameworkIt is said to provide a concise management roadmap to optimize business value derived from IT investments. This framework is postioned as a tool that can be used to deliver greater business value from IT while reducing the complexity of IT choices for CIOs.

 

According to IVI, the IT-CMF provides a management roadmap to optimize business value derived from IT investments. IT-CMF provides an integrated roadmap that:

  • Leverages the power of existing best practices
  • Open Innovation: is being developed by a diverse consortium of academic and business leaders
  • Is being tested in the real world at every stage of development
  • An actionable approach that helps IT design, deliver and manage for business value

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A Guide to Beating the IT Recession Blues

 glass_scupture_desiree_hopeIT spending is often an issue for any organisation, but especially in harsh economic times it is even more important to see what benefit IT brings to the business. This report looks at the degree to which UK organisations understand what IT is doing for their business, and in particular how some companies measure this and benefit from it.

This guide from Quocirca is essential reading  for organisations wanting to outpace their peers during tough times.

Summary

Companies have to remain competitive, but the recent years of prosperity have made this less of a driving need in many industries. Most organisations think they can outperform their rivals, and many believe that their approach to IT can play a significant part in this.

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How to Become a Customer Driven Organisation

I recently wrote a post on a survey about the state of Customer Experiences in the Banking industry. It identified a high proportion of customer  dissatisfaction with regards their overall banking experiences.

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Harvard Business Publishing posted an article that I found very interesting in relation to how a business can improve its customer experiences. It is based on the following premise: Continue reading

Recent Banking Survey – Missed Opportunity to Improve Customer Experience

The following paragraphs are extracts from a recent survey done by Pegasystems into how the banking industry are not meeting the service expectations of their customers.

…more than half of those questioned feel poorly served or informed by their banks. Yet 78% said it was important or essential that their bank knew and understood the customer as an individual with specific needs.

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“Cutting EA to the Bone” – The Pragmatic Enterprise Architecture Framework (PeaF)

Not having posted something for a while I thought it would be a good start to the New Year and share a free Christmas gift with those of you are Enterprise Architects or involved with/in delivering Business/IT transformation and/or alignment.

The PeaF website positions it in the following way:pragmaticea2

PeaF has been formulated over a large number of years by understanding what works and what does not work in a pragmatic sense.

PeaF provides a quick start toolkit necessary to begin and sustain an Enterprise Architecture programme of work for organisations seeking to infuse and reap the benefits EA can bring.

Where TOGAF is huge and Zachman is chiefly a taxonomy, PeaF cuts to the heart of what is needed to begin reaping the benefits of Enterprise Architecture. More than just a classification scheme or descriptive content, it provides a toolkit consisting of the vision, communication materials, maturity matrix, risks, plans, Metamodel, principles, processes and metrics required to hit the ground running.

Have a look at the look at the following site: http://www.pragmaticea.com

Please give feedback so that as the author puts it “The more people that are aware of it, and critique it, the better it will be for everyone.”

 This post is licenced under a Creative Commons Licence. PeaF is under Copyright © 2008 Notley IT Ltd

BPM Adoption and Delivered Value/ROI – Market Research and Analysis

Understanding of how Business Process Management (BPM) can deliver value to business is becoming increasingly well understood by businesses and IT even though the following points seem to indicate why there may be slow adoption across some organisations:

  • Pockets of user resistance across organisations and departments
     
  • Lack of understanding leading to poor adoption due to immaturity
     
  • Lack of executive sponsorship
     
  • No strategic plan to adopt BPM i.e. adoption tends to be tactical (departmental)

Business users, practitioners and technologists all differ in their opinion of what BPM is and what is hype, theory and practically achievable but there does seem to be consensus that it has the capability for sizeable, realizable benefits when implemented correctly.


Quick Recap for the BPM uninitiated

Automation of business process must be balanced with human exception management, which is managed by workflow. These business processes are enhanced by the ability to interconnect a range of different applications systems and data across the organisation. These may include general ledger, order entry, inventory, process control, and human resources to mention a few.

The IT perspective is that BPM aims to achieve greater value from existing software assets. IT investment allows business processes to be used to capture information electronically and automate services delivery. As part of this automation, BPM ensures that an automated process is used to dynamically manage business logic with integrated application services and therefore forms a corollary to Service Oriented Architecture (SOA).


What the ‘Usual Suspects’ think….

This post explores some of the BPM market trends and looks into where current BPM demand is as well as its perceived adoption potential. To get a sense of the size of the BPM market, I turned to some of the usual and not so usual suspects. My Google search returned the following results: Continue reading

Being Human – A Natural Inhibitor to BPM Adoption?

In a recent post Zip-top bags, monkeys, and BPM  by Jonas Ekström he shares his personal experiences and challenges in BPM. In the post he goes on to mention a presentation he attended in which the presenter used an analogy about monkeys and behavioural conditioning, similar to the research done on dogs by Ivan Pavlov  in the 1890’s.f_teamwork

This started me thinking about how external conditions can influence situations and condition people (or dogs in Pavlovs case) without them even realising it.

Taking this a step further it made me also consider how important people as individuals and as a collective are to any business when being innovative, taking risks, making decisons and following through. My analysis is by no means scientific and just aims to document my brief exploration of the subject and its related challenges.

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