Between now and year-end 2014 an intensifying focus on process-related skills, competencies and competitive differentiators will increasingly separate process excellence leaders from the laggards among the Global 2000, according to Gartner, Inc. Gartner has identified some of its key predictions for business process management (BPM) in 2011 and beyond.
“A key theme in our BPM predictions for 2011 is the rising focus on making business process improvement (BPI) a core competency of the organization — and on the capabilities and tools required to gain that competency,” said John Dixon, research director at Gartner. “Increasing process skills in the Global 2000 will further separate the companies with enlightened process experts from those that are simply competent in the basics — and will intensify the negative repercussions and devastating consequences from public exposure of process weakness.”
It goes on to state that:
Between now and year-end 2014, overlooked but easily detectable business process defects will topple 10 Global 2000 companies.
By 2015, context-aware computing will be used to rejuvenate at least 25 percent of “commodity” enterprise processes that are currently perceived as “low value.”
By 2014, process templates from “nontraditional application vendors” will be included in the shortlisted options for 70 percent of application purchases.
General BPM certification will grow in value but will not be materially relevant to BPM hiring decisions before 2015.
Would love to hear your thoughts on how well prepared your organisation is.
I will be interested to see what Progress have planned for Savvion and hope IBM are going to talk a bit about Lombardi. For those who are interested, have a look here for more information and registration.
Earlier in the year I posted about how EA and BPM are merging in both the practioner and tools space. This was also highlighted by evidence from reports by Gartner and Forrester.
Gartner has released their latest analysis of the Enterprise Architecture vendor market.
Their overall assessment is favourable and in summary states the following:
EA tools adoption has increased despite economic challenges
Tools vendors have increased the richness of the features and functionality of their tools sets
Merger and aquisition activity (Software AG buying IDS Scheer) has provided momentum for 2009/2010.
Most tools seem to be more well rounded and now include, modelling, business intelligence and analysis capabilities that use a single data repository.
Open source and entry level tools have emerged and are seen to be gaining acceptance and interest but it is too early to tell what type of adoption there will be by a wider audience.
There is recognition in the market that entry level and no cost offerings can pose a longer term threat to vendors. This is as a result of vendors not listening to customers and not not aligning themselves with customer needs and their associated adoption of a fit for purpose EA tool.
There has been a lot of talk in the press recently about SOA and BPM and convergence. In a recent article from Joe McKendrick entitled ‘Will vendors finally force SOA and BPM to mingle?‘ the following observation was made wrt BPM and SOA convergence:
It may take time for the SOA and BPM worlds to come together anyway. It’s like the separate Francophone and Anglophone cultures that exist in Canada; the Scotts, Welsh, English, and Irish in the UK; the Flemish and Francophones in Belgium; or the residents of North and South New Jersey. They’ll all agree to exist under one roof, but that’s about it — they still want their own ways of doing things.
As a result, I thought it may be useful to share some of my resources on SOA and BPM….
Gartner who have made 2 complimentary BPM webinars available:
Using BPM to Survive, Thrive and Capitalize in a Turbulent Economy
In a recent article from CBR it states that research shows evidence that many organisations are focussing their modernisation initiatives around BPM and SOA technologies and approaches.
CIOs are abandoning the rip-and-replace culture in favour of modernising existing systems, research from Software AG has revealed.
The research, which quizzed over 150 IT directors, revealed an appetite for implementation of BPM and SOA initiatives as organisations try to cut costs and improve service delivery in the tough economic climate. “Strategic investment in modernisation will deliver cost cuts and free-up talented IT staff to concentrate on business critical projects and fight the downturn,” Jim Close of Software AG said.
A priority in ensuring success with modernisation is to choose a preferred set of common tools. In cases where organisations have many disparate data integration tools, rationalisation is required to esure a fit for purpose toolset. Not doing so increases maintenance costs, licensing and having to have a diverse and often specialist skills and resource pool.
Software AG found that 21% of respondents to its poll see application modernisation as a top priority with some 24% of the sites surveyed viewing business process management initiatives as the top choice to fight the downturn. They said that sloppy process management damaged customer service delivery.
In further research from Software AG, it found that in Germany companies report that business flexibility supported by IT is a key concern.
Gartner have released their 2009 Magic Quadrant report for Business Process Management Suites (login required). They have reviewed their approach to focus their analysis on product support for use cases, rather than product features and functions. This change has altered their assessment of the relative strengths of the vendors since their 2007 Magic Quadrant.
The following paragraphs are extracts from a recent survey done by Pegasystems into how the banking industry are not meeting the service expectations of their customers.
…more than half of those questioned feel poorly served or informed by their banks. Yet 78% said it was important or essential that their bank knew and understood the customer as an individual with specific needs.